Skip to content
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience: Your information helps us to better respond to your individual needs.
- To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We communicate by phone, text/ SMS message, email, and potentially other means to provide customer service.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone. Our number is 1.800.392.7233.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
SMS Privacy Policy
We are committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service which we make available to you through a third-party service provider. This SMS Privacy Policy is part of our policy. “Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service. Through the use of the Service, we will receive the following information from our third-party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us. We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners. Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. We utilize servers and services owned by third parties. Penn Care will be using RingCentral as our provider. We do not pass any individual's consent to receive SMS from RingCentral to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
Opt-out regarding your personal information: You have the right to request Penn Care to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. Penn Care does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
Opt-in to SMS/ text messaging: In order to begin receiving messages from Penn Care, our customers must give their permission by opting-in permission and consents to start receiving your messages.
There are six different ways that a recipient can give their consent via a call to action.
- Verbally with consent: The customer provides verbal consent to opt-in and receive your messages.
- Entering a telephone number through our website: The customer enters their phone number into a form on your website.
- Signing up for an account: The customer signs up to receive messages while using our shopping cart.
- Sending a message with an advertising keyword from their mobile device: The customer opts-in by sending a message to your company containing an advertising keyword.
- GDPR-compliant signup forms: Our forms automatically include checkboxes for opt-in / opt-out for our campaigns.
Opt-in confirmation examples:
- "You are now subscribed to Company-Name. Notifications Msg frequently varies. To get help, reply HELP. To unsubscribe, reply STOP".
- “Welcome to Company-Name. You will start receiving text messages. If you need assistance text HELP replying to this message. Reply STOP to cancel subscription”.
- “Company-Name: Reply YES to subscribe to mobile alerts. You’ll start receiving periodic messages delivered via automated technology. Text HELP for help. Text STOP 2 stop”.
After a recipient has received a message from an user, they have the option to enter one of three text commands: STOP, UNSTOP, or HELP.
Your Consent
By using our site, you consent to our privacy policy.
“Customer Content” means the content of calls, facsimiles, SMS messages, voicemails, voice recordings, shared files, conferences or other communications transmitted or stored through the Services. Penn Care only uses information to communicate with our current customers for placing orders and answering customer questions. Before we send an SMS message to any number we have their express consent to do so. It's important to note that implied consent is not considered sufficient for SMS outside of immediately responding to a received message, nor is purchasing a list of "users who have opted in to SMS." A user must actively ask to receive SMS messages from us. Remember, consent must be given for each campaign or message type you intend to send. Marketing or promotional messages require the recipients’ express prior written consent. Automated SMS messaging may be used on RingCentral's platform through RingCentral provided tools, third-party integrations, and RingCentral SMS APIs. Automated messaging will only be sent from numbers that have been linked to a TCR campaign designed for automated messaging (ie an "Automated" campaign type). Prior to sending any automated messages, we must have express and logged consent as outlined by the CTIA guidelines from the recipient to message them. Promotional messages (regardless of if automated) must have express, written, and logged consent. Automated messages must include opt-out language on each message (eg “Reply STOP to end”), and all opt-out requests must be honored. Examples of obtaining consent include our web form where it is clearly explained that a user is opting into SMS messages, or by having them send a message to your number. We also use a double opt-in, confirming their consent via SMS and validating their number. We provide a clear way for users to opt out of your SMS messages, via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE. Instructions for opt-ing will be included on any informational or promotional messages.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on August 1, 2024.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Call us at 1.800.392.7233
We are located at:
1317 North Road
Niles, Ohio 44446
You can also send us an email.
